FAQ: Collectors: A solution to store and display your miniatures
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Are the acrylic covers see through or opaque?

Acrylic covers are all see-through �

Last updated: November 29, 2023 18:14

How to get the freebies as a previous backer of the first campaign?

You just need to pledge at least one collector of any kind on this campaign and we will manually add the freebies on the pledge manager to all backers from previous Collectors’ campaign.

If you are not a returning backer, you can still get the freebies pledging 100USD or more. If not, you can add them for 15USD to your pledge.

Last updated: November 30, 2023 08:32

Does the girl in the campaign really own those minis?

Yes! She also paint minis and have her own Painting studio. you can search for it on Instagram as MIMI Painting Studio.

Last updated: November 30, 2023 08:30

If I was a backer on the previous campaign, will I be charged twice?

No. The previous campaign was canceled, along with all pledges, and you will not be charged. Make sure to add everything you want on this campaign.

Last updated: November 30, 2023 08:30

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Terms and Conditions

You must answer your survey before the indicated deadline to expect to receive your items when fulfillment is reported to start. Otherwise, your items might be sent on a further wave of delivery and may incur in extra shipping charges.
You are responsible for updating your mailing address in the event of moving to a different address. Moving to a different country might incur in shipping fee adjustments.

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